These Terms and Conditions set out the basis on which we provide residential and commercial removal and related services within Bermondsey and surrounding areas. By making a booking or allowing our staff to begin work at your premises, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all services we provide to consumers and business clients unless a separate written agreement is in place that expressly overrides them.
In these Terms and Conditions, the following words have the meanings given below:
Agreement means the contract between you and us for the provision of services, comprising these Terms and Conditions and any written quotation or confirmation we issue to you. We, us or our means the removal company providing the services. You or your means the customer named in the quotation or booking confirmation. Services means removal, packing, loading, transportation, unloading, storage, and any related services we agree in writing to provide. Goods means the items and belongings that you ask us to handle, remove, transport or store. Premises means the property or properties from which items are collected, delivered or stored.
All quotations are based on the information supplied by you, including addresses, access conditions, parking arrangements, property size, and the quantity and nature of the goods. Quotations are normally provided free of charge and are valid for a specified period stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.
We reserve the right to amend or withdraw a quotation if:
The information you provided is inaccurate or incomplete. The services are not booked within the validity period. There are significant changes to access, parking, the volume of goods, or other relevant factors. Additional services are requested after the quotation is issued.
Unless expressly stated otherwise, quotations do not include customs duties, parking or suspension charges, tolls, congestion charges, storage fees, waste disposal charges, or the costs of dismantling or reassembling furniture or fittings. These may be charged separately if applicable.
To make a booking, you must accept our quotation in writing or by another method we confirm as acceptable, and provide all information requested by us, including full collection and delivery addresses, dates, contact details and any special requirements.
Your booking is not confirmed until we have issued a written or electronic booking confirmation. Provisional dates are not guaranteed and may be offered to other clients until confirmed.
You are responsible for checking that all details in the quotation and booking confirmation are correct. If you notice any errors, you must inform us as soon as possible. Significant changes may result in an adjusted price and, in some cases, a revised booking date or time.
We may decline any booking request at our discretion, for example where access is unsafe, where the work falls outside our service scope, or where you have outstanding unpaid amounts from previous services.
Unless agreed otherwise in writing, payment terms are as follows:
For domestic customers, a deposit may be required to secure the booking, with the balance payable before or on the day of the move, and always prior to completion of unloading. For business customers, we may provide credit terms by prior arrangement. Payment will then be due within the period set out on the invoice.
We accept payment by the methods stated in our quotation or invoice. You are responsible for ensuring that all payments are made on time and in full. If payment is not received on the due date, we may:
Charge interest on overdue amounts at the statutory rate or as otherwise permitted by law. Withhold or suspend services, including postponing collection or delivery. Retain goods in our possession under a lien until all outstanding sums are settled.
All prices are subject to any applicable taxes. If the rate of tax changes between the date of quotation and the date of service, we will adjust the total amount payable accordingly.
If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellation charges may apply as follows, unless stated differently in your quotation or confirmation:
More than 7 calendar days before the scheduled service date no cancellation fee is normally charged, although any non-refundable third-party costs may still be payable. Between 3 and 7 calendar days before the service date a percentage of the quoted price may be charged to cover allocated resources and lost opportunity. Less than 3 calendar days before the service date we may charge up to 100 percent of the quoted price, especially where staff and vehicles have been reserved exclusively for your booking.
Requests to change the date, time, or scope of the services are subject to availability and may result in changes to the quoted price. If we are unable to accommodate your requested change and you decide to cancel, the cancellation terms set out above will apply.
We may cancel or postpone your booking if:
There are events outside our reasonable control, such as extreme weather, road closures, strikes, vehicle breakdowns, or safety concerns. You fail to provide accurate or complete information needed to carry out the services. You do not pay any required deposit or pre-payment. In such cases, we will aim to offer an alternative date or a refund of any amounts paid in advance for services not yet provided, but we will not be liable for indirect or consequential losses arising from the cancellation or postponement.
You are responsible for:
Ensuring that you have full authority to allow us to remove or handle the goods. Obtaining and paying for any necessary permissions, permits or parking arrangements at all premises. Providing safe, reasonable and lawful access to the premises, including clear access routes and adequate parking for our vehicles. Preparing your goods for removal, including secure packing unless we have agreed to provide packing services. Removing or securing any fixtures, fittings or items that are not to be moved.
You must not ask us to move or store any goods that are dangerous, illegal, explosive, highly flammable, perishable, or otherwise unsuitable for transportation or storage, including but not limited to gas cylinders, firearms, ammunition, illegal substances, or hazardous chemicals. If such items are discovered, we may refuse to move them and may notify the appropriate authorities where required by law.
We will exercise reasonable care and skill in providing the services, taking into account normal industry standards for removal operations. We will provide suitably trained staff and vehicles that are fit for the agreed purpose.
Unless specifically agreed in writing, our services do not include:
Disconnecting or reconnecting appliances such as cookers, washing machines, dishwashers or electrical equipment. Dismantling or reassembling furniture, fittings, or equipment that requires specialist tools or expertise. Moving items that exceed safe manual handling limits or cannot reasonably be moved without specialist equipment.
We may refuse to carry out any part of the services if, in our reasonable opinion, it would be unsafe, unlawful, or likely to damage property or goods beyond an acceptable level of risk.
We will be liable for damage to goods or property caused by our negligence or breach of contract, subject to the limitations set out in this section. Our liability will be limited to a reasonable and proportionate amount taking into account the value of the goods and the service fee.
We are not liable for:
Normal wear and tear, minor scuffs or scratches that may occur during the handling of large or heavy items. Loss or damage that arises from your failure to adequately pack goods where packing is your responsibility. Loss or damage to fragile or valuable items that have not been disclosed to us in advance or that have not been appropriately protected. Loss or damage caused by inherent defects, pre-existing conditions, or natural deterioration of the goods. Indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment.
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period following completion of the services. You should provide details of the loss or damage and supporting evidence where available.
We maintain appropriate insurance related to our activities. You are strongly advised to obtain your own insurance for goods in transit and storage, especially for items of high value or special importance, as our liability may not cover the full replacement cost.
We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier unless explicitly stated and agreed as part of the services. We do not remove or dispose of hazardous, clinical, chemical, or construction waste.
Where we agree to remove unwanted items or waste, we will do so in compliance with applicable laws. Additional charges may apply for such services, including disposal fees or recycling costs. Items removed for disposal become our property, and we may decide whether to recycle, resell or dispose of them, subject to regulatory requirements.
You must not ask us to dispose of items in a way that breaches any law or regulation. Fly-tipping and unlawful disposal are criminal offences. If you request or cause us, whether intentionally or not, to handle waste in an unlawful manner, you may be held liable for any resulting fines, penalties or remedial costs.
You must ensure that we have suitable access and parking at both collection and delivery locations. If vehicles cannot park reasonably close to the premises, extra time and charges may be incurred for additional carrying or use of equipment.
We are not responsible for delays caused by factors outside our control, including but not limited to traffic conditions, roadworks, accidents, adverse weather, restricted access, or issues arising from third parties. If such delays significantly impact the planned schedule, we may adjust the charges to cover additional time and costs.
If we arrive at the premises at the agreed time and are unable to start work because of access issues, lack of keys, incomplete packing where packing is your responsibility, or other obstacles, waiting time charges may apply, or the service may be rescheduled at additional cost.
If you are dissatisfied with any aspect of our services, you should raise the issue with our representative as soon as possible so that we have an opportunity to resolve it on site where practicable.
For formal complaints, you should provide a written description of the issue, including relevant dates, addresses and any supporting evidence. We will review your complaint and provide a response within a reasonable period. Where appropriate, we may propose corrective action, a partial refund, or another form of resolution.
Nothing in this section affects your statutory rights as a consumer, where applicable.
We will collect and process personal information about you only as necessary to provide the services, manage your booking and comply with legal obligations. This may include your name, contact details, addresses, and payment information.
We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may share your details with trusted partners or subcontractors where this is necessary to perform the services, subject to appropriate safeguards.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Agreement as a whole, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy. Any waiver must be given in writing to be effective.
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and replace any prior discussions, correspondence or understandings between us.
We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your Agreement.
Unlike many of the removal companies in Bermondsey, our prices are affordable and transparent and will always offer great value for money.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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